Re: SV: [EPP-discuss] New self-service still not working at all ?

From: Andreas Schraut-Petto <apetto_at_key-systems.net>
Date: Tue, 2 Feb 2016 14:37:37 +0100

If've also found out, that DK-Hostmaster has changed the email
notifications.

As far as I could see, Subject and Email Body has changed. Iirc, that
was not announced :-(


Best regards,
Andreas

Am 02.02.2016 um 14:22 schrieb DanDomain A/S Hostmaster:
> Ståle - confirmed, the loading time for just about any action on the self service site takes forever.
> Unfortunately we had to register a few domains for ourselves and are now experiencing exactly the same as our customers are complaining about to our guys in sale and customer service.
>
> There is nothing on the main website stating issues and that certain action has or will be taken to solve the issues obviously at hand. So, I just had to brief our customer service that they should advise our customers to have a little patience with a new system. Unfortunately, we cannot do more from here but keeping our fingers crossed hope for fast solutions and guide our customers best way possible.
>
> Med venlig hilsen
>
> Dennis Mathiesen
> Product Manager - Domain/Webhosting
> DanDomain A/S
>
> T: +45 87 77 90 45
> E: dm_at_dandomain.dk
> W: dandomain.dk
>
> ---------------------
> - Vi skaber ENKELHED
> ---------------------
>
> -----Oprindelig meddelelse-----
> Fra: Ståle Schumacher [mailto:stale_at_domeneshop.no]
> Sendt: 2. februar 2016 14:03
> Til: EPP-discuss_at_liste.dk-hostmaster.dk
> Emne: [EPP-discuss] New self-service still not working at all ?
>
> Hi everyone,
>
> Is it just me, or is the new self-service even worse than the old one?
> It's been more than 24 hours since the new version was launched, and I thought that all the error messages we got yesterday perhaps would be fixed by now. But no, still nothing works as it should:
>
> - Loading a simple webpage takes forever
> - Logging in gives an error "We're sorry - something has gone wrong"
> - Function "Accept the role as proxy" gives "Database error"
> - "Logged out because of inactivity" after 2 minutes
>
> and the list goes on. Why is DK Hostmaster using us and the registrants as beta testers for something that is clearly not yet finished?
>
>
> Kind regards,
>
> Ståle Schumacher
> Domeneshop AS
> Christian Krohgs gate 16
> 0186 Oslo, Norway
> Tel (+47) 03333 / Fax (+47) 22943334
>
Received on Tue Feb 02 2016 - 14:37:37 CET

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