Re: SV: [EPP-discuss] New self-service still not working at all ?

From: Andreas Schraut-Petto <apetto_at_key-systems.net>
Date: Tue, 2 Feb 2016 14:43:25 +0100

I fully agree!

Am 02.02.2016 um 14:42 schrieb Tom Sommer:
> Yes, and it utterly sucks that the domain isn't in the subject anymore, but if we get nice and parsable EPP-POLL messages instead, then I can forgive.
>
> --
> Tom Sommer
> UnoEuro A/S
>
>
>
> -----Original Message-----
> From: Andreas Schraut-Petto [mailto:apetto_at_key-systems.net]
> Sent: 2. februar 2016 14:38
> To: DanDomain A/S Hostmaster <hostmaster_at_dandomain.dk>; 'Ståle Schumacher' <stale_at_domeneshop.no>; EPP-discuss_at_liste.dk-hostmaster.dk
> Subject: Re: SV: [EPP-discuss] New self-service still not working at all ?
>
> If've also found out, that DK-Hostmaster has changed the email
> notifications.
>
> As far as I could see, Subject and Email Body has changed. Iirc, that
> was not announced :-(
>
>
> Best regards,
> Andreas
>
> Am 02.02.2016 um 14:22 schrieb DanDomain A/S Hostmaster:
>> Ståle - confirmed, the loading time for just about any action on the self service site takes forever.
>> Unfortunately we had to register a few domains for ourselves and are now experiencing exactly the same as our customers are complaining about to our guys in sale and customer service.
>>
>> There is nothing on the main website stating issues and that certain action has or will be taken to solve the issues obviously at hand. So, I just had to brief our customer service that they should advise our customers to have a little patience with a new system. Unfortunately, we cannot do more from here but keeping our fingers crossed hope for fast solutions and guide our customers best way possible.
>>
>> Med venlig hilsen
>>
>> Dennis Mathiesen
>> Product Manager - Domain/Webhosting
>> DanDomain A/S
>>
>> T: +45 87 77 90 45
>> E: dm_at_dandomain.dk
>> W: dandomain.dk
>>
>> ---------------------
>> - Vi skaber ENKELHED
>> ---------------------
>>
>> -----Oprindelig meddelelse-----
>> Fra: Ståle Schumacher [mailto:stale_at_domeneshop.no]
>> Sendt: 2. februar 2016 14:03
>> Til: EPP-discuss_at_liste.dk-hostmaster.dk
>> Emne: [EPP-discuss] New self-service still not working at all ?
>>
>> Hi everyone,
>>
>> Is it just me, or is the new self-service even worse than the old one?
>> It's been more than 24 hours since the new version was launched, and I thought that all the error messages we got yesterday perhaps would be fixed by now. But no, still nothing works as it should:
>>
>> - Loading a simple webpage takes forever
>> - Logging in gives an error "We're sorry - something has gone wrong"
>> - Function "Accept the role as proxy" gives "Database error"
>> - "Logged out because of inactivity" after 2 minutes
>>
>> and the list goes on. Why is DK Hostmaster using us and the registrants as beta testers for something that is clearly not yet finished?
>>
>>
>> Kind regards,
>>
>> Ståle Schumacher
>> Domeneshop AS
>> Christian Krohgs gate 16
>> 0186 Oslo, Norway
>> Tel (+47) 03333 / Fax (+47) 22943334
>>
>
Received on Tue Feb 02 2016 - 14:43:25 CET

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