Re: [EPP-discuss] Self-service - performance and bug situation

From: Benny Samuelsen <benny_at_isphuset.no>
Date: Sat, 6 Feb 2016 12:21:33 +0100

According to yesterdays announcement a patch was rolled out but apparently the fix for the database error for accepting either as proxy or billing are still not fixed.
When can we expect that to be fixed?

/Benny



> On 04 Feb 2016, at 08:29, Ståle Schumacher <stale_at_domeneshop.no> wrote:
>
> Niels Haarbo wrote:
>
>> Thanks to everyone using our new self-service. We are very happy with the design and layout.
>
> The design and layout are all right, but that doesn't help much when nothing actually works. :-(
>
>> Every reported problem will be investigated and solved
>
> When? This is the 4th day where we have been effectively blocked out from the self-service. We have 131 requests pending that we are not able to confirm, because your service does not work!
>
>> This afternoon around 3 pm. we solved a performance problem that affected a number of our users. Many users reported very high load times on simple pages like the front and login page, something we hope are history by now.
>
> The response time has definitely improved, but still we are:
>
> 1. Not able to view our list of domain names or name servers (error1.png).
>
> 2. Not able to confirm any requests to take on the role as proxy or payer (error2.png).
>
> We have emailed you at both info_at_dk-hostmaster.dk and tech_at_dk-hostmaster.dk and at your individual email addresses, but still no response from none of you. And the one person within your organization that we could rely on and contact directly when we had a problem in the past (Susanne), she has quit.
>
> What kind of organization are you? This is simply unacceptable.
>
>
> Regards,
>
> Ståle Schumacher
> Domeneshop AS
> Christian Krohgs gate 16
> 0186 Oslo, Norway
> Tel (+47) 03333 / Fax (+47) 22943334
>
> <error1.png><error2.png>
Received on Sat Feb 06 2016 - 12:21:33 CET

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